Patient360
This project showcases the redesign of Walgreens’ internal patient care portal—Patient360. It was a high-impact UX initiative focused on reducing call times, lowering labor costs, and improving pharmacist efficiency through intuitive, human-centered design. The initiative contributed to a $500M increase in Adjusted Operating Income (AOI) by enabling 30% more outbound calls without increase in headcount and reducing operational strain through UX-led workflow optimization.
Date
November 2024
Role
Lead UX/UI Designer · End-to-End Ownership